Return Policy

Tickets

  • You are only entitled to a refund if:
    (a) the event is cancelled
    (b) the event is moved to another date
     In these circumstances, Cerebral Productions will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. Where there has been no separate booking fee charged with your ticket purchase, Cerebral Productions shall deduct a reasonable administrative fee from the ticket price when processing your refund.
  • A refund may not be available in countries where the law stipulates or permits that a voucher or credit may be issued by the Event Organiser instead of a refund.
  • In any instance where a refund is requested and is not as a result of the event being cancelled or moved to another date, the decision whether to approve the refund will be passed onto the Event Organiser. The Event Organiser’s decision is final.
  • Where ticket revenue has been advanced to the Event Organiser before the event has taken place, please be aware that there may be a delay in processing any refund to you and that any such refund may be made by the Event Organiser directly.
  • Please note, it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Cerebral Productions cannot guarantee that we will inform you of any changes to the event date, time or venue. Cerebral Productions cannot be held responsible for refunds of any costs you may incur for travel, accommodation, or any other related goods as a result of a change to the event by the Event Organiser.
  • If an event is rescheduled, refund requests will be valid until 14 days after the announcement of the reschedule. If we do not receive a refund request within this time frame, your ticket will be automatically valid for the new date and you will not be entitled to a refund.
  • If an event is rescheduled more than once, you will have 14 days from the announcement of the reschedule to request a refund.
  • If an event changes date and your ticket is then used at that event, your entitlement to a refund will be void.
  • Deposit tickets are non-refundable and are not eligible for resale.
  • Refunds will only be sent to the payment method you originally paid with. Cerebral Productions cannot issue a refund to any new cards you might have. For security purposes, we can only refund to the card that was originally used to pay. If a refund is send to a closed account, it is the responsibility of the ticket purchaser to speak with their bank to resolve.
  • You are responsible for reading all the information on an event listing before purchasing one or more tickets for that event. If you are unable to use the tickets due to factors that were stated in the event listing at the time of purchase, you will not be eligible for a refund.

    Products
  • We offer refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.Eligibility for Refunds
    • Your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • To complete your return, we require a proof of purchase.
    • Only regular priced items may be refunded, sale items cannot be refunded.
  • Users who wish to cancel or change their reservation or a product supplied must send a relevant request as soon as possible to core.team@cerebralproductions.eu. If a Third Provider’s terms allow for cancellation or change, users will be informed accordingly, and the relevant terms will also apply to any refund and to any amount that might be withheld as cancellation fee. In addition to this amount, Cerebral Productions might charge cancellation or change costs, as these are determined by product and published on the Website.